Contact information

Trade name: TradeVault SA

Phone number: 0694707313

Email: support@tradevaultsa.co.za

Physical address: 298 Matlabas Avenue, Pretoria, Gauteng, 0066, South Africa

VAT number:

Trade number:

TradeVault SA Customer Support Last updated: 26 July 2026 TradeVault SA supplies baby, parenting, child-safety and pet accessories to customers throughout South Africa. This page explains how to contact us, what information to include with an enquiry and how we handle order, product, return and privacy concerns. CONTACT DETAILS Email: tradevaultsa93@gmail.com Phone: 069 470 7313 Website: www.tradevaultsa.co.za Email is recommended for order queries, photographs, product concerns, returns, privacy requests and written complaints. Please have your order number ready when calling about an existing order. WHAT WE CAN HELP WITH - Baby and parenting products: dimensions, age guidance, setup instructions, missing components and general use enquiries. - Pet accessories: sizing, product use, damaged components, grooming, hygiene and everyday pet-accessory enquiries. - Orders and deliveries: order confirmation, delivery tracking, delayed parcels, incorrect products and damaged-delivery reports. - Returns and refunds: cooling-off cancellations, defective goods, replacements, refunds and authorised return instructions. - Payment questions: payment confirmation, duplicate charges, failed payments and refund-status enquiries. - Privacy requests: requests to access, update, correct or object to the use of personal information. INFORMATION TO INCLUDE To help us resolve your enquiry quickly, please include: - Your full name - Your TradeVault SA order number - The email address or phone number used at checkout - The product name, colour, size or model - A clear explanation of the question or problem - The date the order was placed or delivered - Photographs or a short video where damage or a defect is involved - Your preferred resolution, where applicable Please reply to the existing email thread rather than starting multiple new messages. Never send us your full bank-card number, PIN, card-security code, online-banking password or one-time password. RESPONSE TIMES TradeVault SA aims to respond to customer enquiries as soon as reasonably possible during business days. Response times may vary depending on the complexity of the enquiry, whether courier or supplier information is required, public holidays, weekends and peak sales periods. RETURNS Contact TradeVault SA before returning any product. The parcel return address is supplied only after a return request has been reviewed and approved. Do not send an unapproved return. PRODUCT SAFETY Stop using a baby or child product immediately if it overheats, breaks, develops loose parts, exposes wiring or creates a possible choking, strangulation, electrical or injury risk. Stop using a pet accessory if it breaks, exposes sharp parts or creates a choking risk. For urgent medical or veterinary concerns, contact a qualified healthcare professional or veterinarian. PRIVACY REQUESTS Customers may contact us to ask whether we hold personal information about them, request access, correct inaccurate information, update contact details, object to certain processing, request removal from marketing communications or report a privacy concern. We may request reasonable proof of identity before releasing or correcting personal information. COMPLAINTS Please contact us first so we have a reasonable opportunity to investigate and resolve the concern. A written complaint should include your full name and contact information, the applicable order number, the date of the purchase or incident, a clear description of what happened, supporting photographs or documents and the outcome you are requesting. Where a concern remains unresolved, you may contact the Consumer Goods and Services Ombud (www.cgso.org.za), the National Consumer Commission (www.thencc.gov.za) or the Information Regulator (www.inforegulator.org.za). BUSINESS INFORMATION Trading Name: TradeVault SA Registration Number: 2025/191507/07 Country of Operation: Republic of South Africa Parcel Return Address: Supplied after a return has been reviewed and approved Delivery Area: Serviceable addresses within South Africa