Shipping policy

TradeVault SA Shipping Policy Baby, Parenting and Pet Accessories Last updated: 26 July 2026 TradeVault SA supplies baby, parenting, child-safety and pet accessories to customers across South Africa. This policy explains our estimated delivery timeframe, shipping charges, free-delivery offer, tracking process and what happens when a parcel is delayed, damaged or cannot be delivered. ESTIMATED DELIVERY TIME Our estimated total delivery period is 8 to 16 business days from payment confirmation and order acceptance. This includes the time required to prepare, process, dispatch and deliver the order. Business days are Mondays to Fridays, excluding South African public holidays. Saturdays, Sundays and public holidays are not counted as part of the delivery period. Orders placed after business hours, over a weekend or on a public holiday will begin processing on the next business day. The 8-to-16-business-day period is our normal estimated delivery window. Weather, courier disruptions, high-volume sales periods, public holidays, road closures and events outside reasonable control may cause delays. FREE DELIVERY TradeVault SA offers free standard delivery on qualifying orders with a merchandise subtotal of more than R750. A flat-rate delivery charge applies to orders of R750 or less. ORDER JOURNEY 1. Order Confirmed - Payment confirmed and order accepted for fulfilment. 2. Packed - Order prepared and packaged for dispatch. 3. Dispatched - Parcel collected by the courier and in transit. 4. Delivered - Parcel delivered to the address supplied at checkout. TRACKING Where tracking is available, TradeVault SA will supply tracking details by email once the parcel has been dispatched. Tracking availability depends on the courier assigned to the order. DELIVERY AREAS TradeVault SA delivers to serviceable addresses within South Africa. Customers are responsible for supplying a complete and accurate delivery address at checkout. TradeVault SA is not responsible for delays or failed deliveries caused by an incorrect or incomplete address. If a delivery attempt is unsuccessful, the courier may leave a notification or attempt redelivery. Customers should follow the courier's instructions to arrange redelivery or collection. DELAYS, LOST AND DAMAGED PARCELS If your parcel has not arrived after the estimated delivery window, please contact us at tradevaultsa93@gmail.com with your order number. If a parcel arrives damaged, please retain the original packaging and contact us with photographs as soon as possible after delivery. CONTACT Email: tradevaultsa93@gmail.com Phone: 069 470 7313 Website: www.tradevaultsa.co.za