Legal notice

TradeVault SA Legal Notice Last updated: 26 July 2026 This Legal Notice identifies the operator of the TradeVault SA online store and provides important information about the website, products, intellectual property, privacy, consumer rights and legal communications. WEBSITE OPERATOR INFORMATION Trading Name: TradeVault SA Legal Business Name: TradeVault SA Legal Status: Sole Proprietor Registration Number: 2025/191507/07 Place of Registration: Republic of South Africa Website: www.tradevaultsa.co.za Email: tradevaultsa93@gmail.com Phone: 069 470 7313 Country of Operation: Republic of South Africa Customers must contact TradeVault SA before sending a return. The parcel return address is supplied only after a return has been reviewed and approved. NATURE OF THE STORE TradeVault SA is an online retailer offering practical products intended to support families, caregivers and pet owners, including baby monitors, maternity accessories, feeding organisers, blankets, swaddles, changing accessories, cleaning products, nursery accessories, child-safety products, and pet walking, feeding, grooming, hygiene, travel and care accessories. ELECTRONIC TRANSACTIONS Orders placed through the TradeVault SA website are electronic transactions. Before submitting an order, customers should review the product name, colour, size, model and quantity; the full price and applicable delivery charge; the delivery information supplied at checkout; the selected payment method; and the applicable store policies and product warnings. Customers should retain their order confirmation, payment confirmation and delivery communication. CONSUMER RIGHTS Nothing in this Legal Notice is intended to exclude, restrict or reduce a consumer right or remedy that cannot lawfully be excluded under South African law. Statutory rights take priority over any conflicting provision on this website. PRODUCT INFORMATION We aim to display product descriptions, specifications, measurements, colours and photographs as accurately as reasonably possible. Minor differences may result from screen settings, photography lighting, manual measurements or reasonable manufacturing variations. Customers should review dimensions, age guidance, weight guidance, compatibility and sizing before purchasing. BABY AND CHILD SAFETY Read all product instructions and warnings. Check applicable age, weight and size guidance. Use products only for their intended purpose. Inspect products before every use. Keep cables, packaging and small parts out of reach. Provide appropriate adult supervision. Stop using a product immediately if it overheats, exposes wiring, breaks, develops loose components or creates a possible choking, strangulation, electrical or injury risk. Baby monitors are assistance tools and do not replace responsible adult supervision or professional medical monitoring. PET PRODUCT SAFETY Select products appropriate for your animal's species, size, weight, age, health and behaviour. Inspect pet products before and after use. Supervise use where reasonably necessary. Remove broken products and loose pieces immediately. Damage caused by chewing, scratching or use contrary to product instructions is not normally considered a manufacturing defect. MEDICAL AND VETERINARY INFORMATION Website content and product descriptions are provided for shopping and informational purposes only. They do not constitute medical or veterinary advice, emergency healthcare guidance or a substitute for professional treatment. INTELLECTUAL PROPERTY The TradeVault SA website design, branding, logos, original written content and promotional material are owned by or lawfully licensed to TradeVault SA. Website access does not grant permission to copy TradeVault SA branding for commercial use, republish original product descriptions without permission, or use the TradeVault SA logo in a misleading manner. PRIVACY AND PERSONAL INFORMATION TradeVault SA processes customer information for purposes connected with operating the store, including processing and delivering orders, communicating with customers, preventing fraud, managing returns and meeting legal obligations. Privacy enquiries may be sent to tradevaultsa93@gmail.com. PAYMENT AND WEBSITE SECURITY Customers must never send TradeVault SA a complete bank-card number, PIN, card-security code, online-banking password or one-time password by email or any other channel. TradeVault SA may delay an order while reasonable payment or fraud checks are completed. THIRD-PARTY WEBSITES This website may link to payment providers, courier services, social-media platforms or other independent websites. TradeVault SA does not control independent third-party websites and cannot guarantee their availability, content, accuracy or security. WEBSITE AVAILABILITY TradeVault SA aims to keep the website accurate, secure and available. Temporary interruption may occur because of maintenance, technical faults or events outside reasonable control. LIABILITY To the fullest extent permitted by law, TradeVault SA is not responsible for loss caused solely by misuse of a product, failure to provide appropriate supervision, incorrect installation, unauthorised modification, incorrect sizing selected by the customer or inaccurate delivery information supplied by the customer. Nothing in this Legal Notice excludes liability for fraud, intentional misconduct or rights relating to defective or unsafe goods. RETURNS AND PARCEL ADDRESS The parcel return address is supplied only after a return request has been reviewed and approved. Do not send an unapproved return. An unauthorised parcel may be delivered to the wrong location, refused or delayed. COMPLAINTS AND DISPUTE RESOLUTION Customers should contact TradeVault SA first and provide a reasonable opportunity for the concern to be investigated and resolved. Where a dispute cannot be resolved directly, an eligible consumer may approach the Consumer Goods and Services Ombud (www.cgso.org.za), the National Consumer Commission (www.thencc.gov.za) or the Information Regulator (www.inforegulator.org.za). GOVERNING LAW This Legal Notice and use of the TradeVault SA website are governed by the laws of the Republic of South Africa. CHANGES TO THIS LEGAL NOTICE TradeVault SA may update this Legal Notice from time to time. The revised version will be published on this page with an updated date. Changes will not unlawfully remove rights that arose from a transaction completed before the change. CONTACT Email: tradevaultsa93@gmail.com Phone: 069 470 7313 Website: www.tradevaultsa.co.za