Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tradevaultsa.co.za. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tradevaultsa.co.za.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@tradevaultsa.co.za.

TradeVault SA Returns and Refunds Policy Last updated: 26 July 2026 TradeVault SA supplies practical baby, parenting, child-safety and pet accessories to South African families. This policy explains how we handle cooling-off cancellations, incorrect orders, damaged deliveries, defective products, replacements and refunds. Nothing in this policy is intended to exclude, restrict or reduce a consumer right that applies under South African law. PRODUCTS COVERED This policy applies to qualifying products purchased directly through the TradeVault SA online store, including baby monitors, maternity accessories, blankets, swaddles, changing accessories, feeding organisers, bottle-cleaning products, child-safety products, nursery accessories, and pet walking, feeding, grooming, hygiene, travel and care accessories. ECTA COOLING-OFF (7 DAYS) Where section 44 of the Electronic Communications and Transactions Act applies, a consumer may cancel an eligible online transaction without reason and without a cancellation penalty within seven days after receiving the goods. To cancel, email tradevaultsa93@gmail.com within the seven-day period with your full name, order number, product name and date of delivery. The consumer may be required to pay the direct cost of returning the goods. A refund will be processed within the period required by law. DIRECT MARKETING COOLING-OFF (5 BUSINESS DAYS) Where a purchase resulted from direct marketing and the ECTA cooling-off provision does not apply, the Consumer Protection Act may permit cancellation without reason or penalty within five business days after the later of the date the transaction was concluded or the date the goods were delivered. The cancellation must be communicated in writing. HYGIENE-SENSITIVE GOODS A discretionary or change-of-mind return may be declined for used feeding, teething, oral-care, nasal or personal-care accessories; washed, stained or used textiles; used or contaminated pet feeding, grooming or hygiene products; and sealed hygiene-sensitive products after the seal has been removed. DEFECTIVE GOODS (6-MONTH PROTECTION) Where a product is unsafe, defective or of poor quality, the Consumer Protection Act provides protection for six months after delivery. TradeVault SA will offer a repair, replacement or refund as appropriate. Customers must contact us before returning a defective product. Damage caused by misuse, incorrect installation, normal wear and tear, chewing, scratching or use contrary to product instructions is not normally considered a manufacturing defect. INCORRECT ORDERS AND DELIVERY DAMAGE If you receive an incorrect product or a product damaged during delivery, contact us at tradevaultsa93@gmail.com with your order number and photographs as soon as possible after delivery. RETURN PROCESS Contact TradeVault SA before returning any product. The parcel return address is supplied only after a return request has been reviewed and approved. Do not send an unapproved return. Once approved, you will receive the return address, a return reference number, packaging instructions and confirmation of who is responsible for the return cost. CONTACT Email: tradevaultsa93@gmail.com Phone: 069 470 7313 Website: www.tradevaultsa.co.za